Customer Support 24/7
Round-the-clock expert assistance to keep your EPM environment stable, secure, and ready for every close cycle
Finance never stops – and neither do we. Cloudmaven 24/7 Support: One team. Every time zone. Every issue.
Advantages of our
Customer Support 24/7
Three Pillars of Our Support
Always On: 24/7/365 monitoring and incident response across all time zones.
Predictable SLAs: Tiered response and resolution targets aligned with business criticality.
Expert Engineers: Direct access to certified Oracle EPM consultants – no first-line scripts.
Service Levels
- 24/7 coverage, every day
- < 15min critical incident response
- 99.9% service availability target
- 95% first-contact resolution
What’s Included
- Incident management & root-cause analysis
- Application & rule troubleshooting
- Monthly health checks & proactive monitoring
- Patch and release impact assessments
- Dedicated service manager