Stable operation for finance and business systems

Cloudmaven supports you in ensuring that your systems run reliably and efficiently so that you can concentrate on the essentials.

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Our responsibility does not end after implementation

Service desk for finance and business systems

Incident, change and release management

Technical support for ERP, EPM and integration solutions

Continuous optimization and further development of your existing systems

Support from us, profit for you

Financial and business systems must not only be implemented, but also reliably operated be operated reliably. Cloudmaven ensures that ERP, EPM and integrated finance solutions also function stably in day-to-day business and especially in phases of high pressure such as month-end closing, audit or growth.work stably. Cloudmaven does not think about support from an isolated technical perspective, but from the perspective of financial management.

Stable operation
With clear contact persons, we ensure that your systems are stable and that problems are solved quickly.

Close cooperation with Finance, IT and Management
By taking a holistic view of your challenges, we create sustainable solutions with long-term added value.

Relieved finance teams
Our support reduces the operational workload in your finance department.

Reduced risk
Our reliable support makes a significant contribution to minimizing risk in day-to-day operations.

Continuous further development
Through targeted optimization, we ensure that your system landscape remains efficient in the long term.

Ensure that your finance systems remain reliable and controllable at all times.

Even after implementation, our support is available to you during ongoing operations. Inquiries and problems are quickly recorded and resolved so that your systems function stably and can be further developed in a targeted manner. We work closely with your specialist departments and always keep an eye on your operational requirements.

Companies that already rely on our portfolio

FAQs

Through clear prioritization, defined escalation paths and fixed contact persons. Critical issues are dealt with with a focus on the relevance of closing and controlling.

Cloudmaven provides expert support for finance and business systems. We not only understand the technology, but also the impact of incidents on financial statements, reporting and compliance.

The Service Desk supports ERP, EPM, integration and connected finance and business applications, regardless of whether they were implemented by Cloudmaven or not.

Typical application scenarios

Operation of complex ERP and EPM landscapes

International organizations with several companies

High requirements for closing and audit security

Growth phases with increasing system load

Handover from project to line operation

Let our experts advise you without obligation

Expert advice

Let us create an individual offer for you

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Your central service desk

Our Service Desk is your central point of contact for your concerns and technical questions. It receives problems and inquiries, classifies them and ensures that they are processed efficiently or forwarded to the right teams of experts.

With our continuous support approach, we support you with clear processes, fast response times and technical expertise.

Central functions at a glance

Central Service Desk

Incident & Problem Management

Application Support

Change & Enhancement Requests

Release & update support

Monitoring & operational stability

User support & training

SLA-based support

Efficient help with faults and queries

Our Service Desk receives faults and inquiries centrally, prioritizes them transparently and ensures that they are processed quickly and transparently. In this way, we ensure that problems are solved quickly and that ongoing operations are affected as little as possible.