Privacy Policy

  1. Introduction

This Privacy Policy (the “Policy”) describes how Cloudmaven AG (“Cloudmaven”, “we”, “us” or “our”), at the address Hübelistrasse 26, CH-4600 Olten, Switzerland, collect, use, disclose, and protect your information when you access and use our Website (“Service”). By using our Service, you agree to the practices described in this Privacy Policy.

We are responsible for the processing of your personal data as described in the Policy in the capacity of data controller. If you would like to know more about our processing of your personal data, you are welcome to contact us, e.g. via the address above or via our email address: info@cloudmaven.com.

It is important to us that you feel comfortable with how we process your personal data, and we therefore ask you to read through this Policy, which we may update from time to time. If we make changes to the Policy, the new version will apply from the time it is published on our website. At the bottom of the page, you can see when the Policy was last changed.

For information on how we store cookies, please see our cookie policy here.

  1. Information We Collect
  2. a) Personal Information

When you interact with our Service, we may collect personal information that can identify you directly. This includes, but is not limited to:

  • Contact Information: Your name, email address, postal address, and phone number.
  • Account Information: Usernames, passwords, and other details provided during registration.
  • Payment Information: Credit/debit card details or other payment data, processed securely via third-party payment processors.
  1. b) Non-Personal Information

We also gather non-personal data through your use of our Service, such as:

  • Usage Data: Details on how you navigate our Service, including pages visited and duration of visits.
  • Technical Data: IP addresses, browser type, operating system, device information, and similar data.
  • Cookies and Tracking Technologies: To enhance user experience, remember your preferences, and analyze trends.
  1. Legal Basis for Processing

Under EU GDPR, we process your personal data only when we have a legal basis to do so. The legal bases for our processing include:

  • Consent: Where you have given explicit consent for specific data processing activities.
  • Contractual Necessity: To fulfil our contractual obligations when you use our Service.
  • Legal Obligation: To comply with legal or regulatory requirements.
  • Legitimate Interests: Where processing is necessary for our legitimate interests, provided these interests are not overridden by your rights and freedoms.
  1. How We Use Your Information

We use your information to:

  • Provide and Improve Our Service: Operate, maintain, and enhance our website and applications, including optimizing performance.
  • Personalize Your Experience: Tailor the Service based on your preferences and usage.
  • Communicate with You: Send important notices, service updates, and marketing communications (where applicable).
  • Process Transactions: Manage payments and related transactions securely.
  • Ensure Security: Monitor and protect against unauthorized access or fraudulent activities.
  1. Disclosure and Sharing of Information

Your information may be shared under the following circumstances:

  • Service Providers:

We may share your information with trusted third-party vendors who perform services on our behalf, such as hosting, analytics, payment processing, and customer support. These providers are contractually obligated to protect your information.

  • Legal Requirements:

Your information may be disclosed if required by law, regulation, or legal process (e.g., a subpoena or court order).

  • Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be included as part of the transferred assets.

  • With Your Consent:

We may share your information with third parties when you have provided explicit consent to do so.

We do not sell your personal information to third parties.

  1. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to collect non-personal information and improve your user experience. Cookies help us remember your preferences and analyse how you use our Service. Most browsers allow you to control cookies through your browser settings, but disabling cookies may impact the functionality of our Service.

  1. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction. However, no security measure is completely foolproof, and we cannot guarantee absolute security.

  1. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When the data is no longer needed, we will securely delete or anonymize it.

  1. Your Rights Under EU GDPR

Under EU GDPR, you have certain rights regarding your personal data. These include:

  • Right of Access: You can request confirmation as to whether we process your personal data and, if so, request access to such data.
  • Right to Rectification: You can request correction of inaccurate or incomplete personal data.
  • Right to Erasure: Also known as the “right to be forgotten,” you may request deletion of your personal data under certain circumstances.
  • Right to Restrict Processing: You may request that we limit the processing of your personal data.
  • Right to Object: You have the right to object to the processing of your personal data on grounds relating to your particular situation.
  • Right to Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format and have it transferred to another controller.
  • Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing prior to your withdrawal.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable EU GDPR timelines and requirements.

  1. International Data Transfers

If your personal data is transferred to, or stored in, countries outside the European Economic Area (EEA), we will take appropriate measures to ensure that your data receives an adequate level of protection in accordance with EU GDPR. This may include using standard contractual clauses approved by the European Commission.

  1. Third-Party Links

Our Service may contain links to third-party websites or systems that are not operated by us. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any external sites you visit.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data processing practices or legal requirements. Any updates will be posted on this page with an updated effective date. We recommend that you review this Privacy Policy periodically.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your rights under EU GDPR, please contact us at:

Email: info@cloudmaven.com

Mail: Hübelistrasse 26, CH-4600 Olten, Switzerland