English (United Kingdom)

Customer Support 24/7

Round-the-clock expert assistance to keep your EPM environment stable, secure, and ready for every close cycle

Finance never stops – and neither do we. Cloudmaven 24/7 Support: One team. Every time zone. Every issue.

Advantages of our
Customer Support 24/7

Three Pillars of Our Support
Always On: 24/7/365 monitoring and incident response across all time zones.
Predictable SLAs: Tiered response and resolution targets aligned with business criticality.
Expert Engineers: Direct access to certified Oracle EPM consultants – no first-line scripts.

Service Levels

  • 24/7 coverage, every day
  • < 15min critical incident response
  • 99.9% service availability target
  • 95% first-contact resolution

What’s Included

  • Incident management & root-cause analysis
  • Application & rule troubleshooting
  • Monthly health checks & proactive monitoring
  • Patch and release impact assessments
  • Dedicated service manager

Your finance close is critical – our support keeps it on track.

Let our experts advise you without obligation

Let us create an individual offer for you

Discover more EPM Services

Cloudmaven Managed Services takes ownership of your EPM operations end-to-end – combining proactive administration, continuous improvement, and roadmap planning into a single predictable engagement. We run it, so you can use it. Whether you need to free internal capacity, stabilize a recently deployed environment, or accelerate continuous improvement, we plug in seamlessly as an extension of your team.

Technology only delivers value when people know how to use it. Cloudmaven Training is built on real implementations and delivered by practitioners – not generic instructors. Practical, role-based, and tailored to your EPM environment. We design every program around your actual application, processes, and data – so what people learn in the classroom works on Monday morning.

At Cloudmaven, EPM implementation is more than a technical rollout. It is a structured journey that brings together people, process, and technology around the Office of the CFO. We deliver outcomes, not just deployments. Our consultants combine deep EPM expertise with hands-on finance experience – making sure every implementation is anchored in business value and ready for adoption.

At Cloudmaven, we work closely with the Office of the CFO to design and optimize financial processes aligned with business strategy, operational drivers, and organizational structure. We go beyond technical implementation,  bringing deep understanding of how finance operates in practice, from planning and reporting to cost structures, allocations, and performance management.

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