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NetSuite Release 2022.1 Overview: Retail

One word springs to mind when discuss the latest areas of concern for retailers: labor.

Retailers with warehouse operations know they must use their teams as efficiently as possible, to both handle the influx of goods and prevent the burnout that leads to employee churn. Meanwhile, those without warehouses are keenly aware of the many other tasks at hand: unlock revenue via flexible fulfillment; build a strong supply chain capable of responding to nonstop fluctuations; and keep cash flowing and the business growing.

A More Efficient Warehouse

Retailers that operate a warehouse can now assign pickers to a specific warehouse zone with zone pick and merge capabilities in the NetSuite warehouse management system (WMS). Each zone’s assigned picker will receive pick tasks only for that zone, which will speed the process, avoid duplicate efforts and minimize crowding in any given area of the warehouse. When all pick tasks are complete, warehouse managers can merge them into a common staging area. This allows teams to pick multiple orders at once and then pack all of them vs. picking and packing each order individually.

Single order zone picking instructions.

Enhancements to the WMS mobile app allow warehouse teams to complete more tasks, boosting productivity. Warehouse workers can search and print item labels from any screen on the mobile app, while pickers get a visual representation of sales orders, transfer orders and waves that need picking. This helps them quickly find another task when one is complete – and confirm that nobody else is doing it. New tally scan functionality counts items as they’re scanned and now applies to bin cutaway, inventory transfers and cycle counting. Warehouse managers can release multiple waves at once vs. releasing them one by one.

The NetSuite Pack Station, which debuted in 2021 Release 1, gets many enhancements to make packing more efficient. Workers can bulk pack and unpack “ship as is” items, those often fragile items that need to be packed alone. Users can now select “ship as is” for items that are breakable and have all been picked, but where each belong to separate orders. Previously they would have had to select “ship as is” for each item individually. Additionally, now before they start packing an order, workers can also view an item’s packing instructions. They can also now change weight units between pounds and kilograms when weighing packages.

A Stronger Supply Chain

Supply chain planners can now create templates that determine the items included in, and the filters applied to, their Supply Planning Workbench. This single-page overview also now displays item description (in its Workbench detail view), safety stock (in the date-based view) and vendor information (in the supply detail view).

These additions give planners more insight into the state of supply and demand and allow them to see only the information most relevant to them without toggling between multiple screens.

In the supply chain snapshot there is now more detail around allocated demand and supply via a hyperlinked pop-up. For example, if there’s an inventory shortage, the pop-up describes where inventory is tied up without navigating to another screen.

As a result, fulfillment managers and customer service representatives get a full picture of supply demand imbalances so they can best expedite supplies, and inventory planners and buyers see full details of any impact of supply constraints. As many retailers work with limited supplies, the pop-up can help them allocate those supplies in the smartest way possible.

When starting a purchase order, retailers will now see a vendor performance score for each vendor that shows the order’s predicted days early or late based on historical performance, along with a confidence rating (1-100). Instead of clicking into individual vendor records to investigate past performance, buyers can use this at-a-g