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Scale Your Business Growth with NetSuite

When an organisation embraces a cloud-based technology solution, like financial management software and similar business management applications, the solution provider stipulates specific service characteristics that identify usage parameters within the account, like monthly transaction volumes, number of users, file storage limits and concurrent processing.

If your business is rapidly growing and you are approaching or surpassing those service parameters, you need to ensure your business applications can handle the added demand requirements for optimal performance.

The Impacts Business Growth Can Have on Your Business Systems

As your company grows, neglecting to address your service levels could impact business efficiency and customer service. If your business systems can’t keep up with increasing demand, bottlenecks and delays could introduce additional business risk and lost profits. Here are some areas in which businesses exceeds the capacity of their solution’s service parameters during periods of growth:

1. Monthly Transaction Line Volume.

If your business has a peak selling season or is experiencing fast overall growth, periods of high order volume can strain the responsiveness of your business systems and potentially delay processing sales orders into invoices. That means you may miss out on recognising revenue for the month and losing profits. If your systems can’t handle your order throughout, you’ll not only run into system delays on the back-end, but customers may experience slowness browsing your website or errors with checkout that could also lead to lost sales.

To have a better understanding where your monthly transaction lines sit, your solution should be instrumented with transaction line reports that give your administrator and key users the visibility to see when they’re approaching transaction limits that could put your business at risk. The reporting provides a better overview and a deeper understanding of monthly transaction lines metrics before you hit your limits.

2. Number of Users.

The number of users that can be supported in an environment also impacts the responsiveness of applications. Employees may experience significant delays navigating the system, like loading pages or running reports, which leads to inconsistent usability, and ordering and billing delays in result of higher resource demand.

Just like transaction line reports mentioned above, knowing the number of users is paramount to running your solution efficiently. A simple user visibility report should let you check full licenses so that you can proactively see when you are approaching your user threshold.

3. Concurrency Limits.

You may experience issues if your business system is trying to route too many concurrent web services processes at the same time. Setting up too many operations, scripts and file import jobs takes a toll on system performance as these are layered on top of one another. Service levels usually dictate the base and maximum concurrency amounts, which governs the rate at which an account can process parallel operations like importing and exporting data. Without a higher concurrency limit, operations become delayed across the entire system which can lead to lower productivit