{"id":5436,"date":"2026-04-29T07:17:48","date_gmt":"2026-04-29T05:17:48","guid":{"rendered":"https:\/\/www.cloudmaven.com\/customer-support"},"modified":"2026-04-29T07:17:48","modified_gmt":"2026-04-29T05:17:48","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/www.cloudmaven.com\/en-uk\/digital-solutions\/enterprise-performance-management-epm\/services\/customer-support","title":{"rendered":"Customer Support 24\/7"},"content":{"rendered":"<div class=\"wp-block-cover alignfull\"><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-955 size-full\" alt=\"\" src=\"https:\/\/www.cloudmaven.com\/wp-content\/uploads\/2026\/01\/header_background-06.svg\" data-object-fit=\"cover\"\/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim\" style=\"background-color:#0e567f\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\"> <div class=\"wp-block-columns alignwide is-style-columns-reverse is-layout-flex wp-container-core-columns-is-layout-9c355430 wp-block-columns-is-layout-flex\"> <div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:60%\"> <h1 class=\"wp-block-heading\">Customer Support 24\/7<\/h1>    <p class=\"has-medium-font-size\">Round-the-clock expert assistance to keep your EPM environment stable, secure, and ready for every close cycle<\/p>    <div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"> <div class=\"wp-block-button is-style-demo_button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/meetings-eu1.hubspot.com\/lars-kirschstein\/lars-kirschstein-?uuid=af2e0bbd-e91b-4493-933b-0bcfb32a194d\">Book a demo<\/a><\/div> <\/div> <\/div>    <div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"> <figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/www.cloudmaven.com\/wp-content\/uploads\/2026\/04\/illustration_epm_services-2.svg\" alt=\"\" class=\"wp-image-5310\"\/><\/figure> <\/div> <\/div> <\/div><\/div>        <div id=\"breadcrumbs-block_14e010c25f0e29689e66d2e37e3102b8\" class=\"breadcrumbs alignfull\">      <nav class=\"breadcrumbs-nav\">                 <a href=\"https:\/\/www.cloudmaven.com\/en-uk\" class=\"home-link\">             <svg width=\"20\" height=\"16\" viewbox=\"0 0 20 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">                 <path d=\"M3.33334 15.5001V7.68761L1.83334 8.83344L0.833344 7.50011L10 0.500107L19.1667 7.50011L18.1667 8.81261L16.6667 7.68761V15.5001H3.33334ZM6.66668 10.5001C6.43057 10.5001 6.23265 10.4202 6.07293 10.2605C5.91321 10.1008 5.83334 9.90288 5.83334 9.66677C5.83334 9.43066 5.91321 9.23275 6.07293 9.07302C6.23265 8.9133 6.43057 8.83344 6.66668 8.83344C6.90279 8.83344 7.10071 8.9133 7.26043 9.07302C7.42015 9.23275 7.50001 9.43066 7.50001 9.66677C7.50001 9.90288 7.42015 10.1008 7.26043 10.2605C7.10071 10.4202 6.90279 10.5001 6.66668 10.5001ZM10 10.5001C9.7639 10.5001 9.56598 10.4202 9.40626 10.2605C9.24654 10.1008 9.16668 9.90288 9.16668 9.66677C9.16668 9.43066 9.24654 9.23275 9.40626 9.07302C9.56598 8.9133 9.7639 8.83344 10 8.83344C10.2361 8.83344 10.434 8.9133 10.5938 9.07302C10.7535 9.23275 10.8333 9.43066 10.8333 9.66677C10.8333 9.90288 10.7535 10.1008 10.5938 10.2605C10.434 10.4202 10.2361 10.5001 10 10.5001ZM13.3333 10.5001C13.0972 10.5001 12.8993 10.4202 12.7396 10.2605C12.5799 10.1008 12.5 9.90288 12.5 9.66677C12.5 9.43066 12.5799 9.23275 12.7396 9.07302C12.8993 8.9133 13.0972 8.83344 13.3333 8.83344C13.5695 8.83344 13.7674 8.9133 13.9271 9.07302C14.0868 9.23275 14.1667 9.43066 14.1667 9.66677C14.1667 9.90288 14.0868 10.1008 13.9271 10.2605C13.7674 10.4202 13.5695 10.5001 13.3333 10.5001Z\" fill=\"#939090\"\/>             <\/svg>         <\/a>             <\/nav> <\/div>     <div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-9c355430 wp-block-columns-is-layout-flex\"> <div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"> <figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/www.cloudmaven.com\/wp-content\/uploads\/2026\/04\/cm_robot_epm-68.svg\" alt=\"\" class=\"wp-image-5316\" style=\"aspect-ratio:1.2578616352201257;width:465px;height:auto\"\/><\/figure> <\/div>    <div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:400px\"> <p>Finance never stops &#8211; and neither do we. Cloudmaven 24\/7 Support: One team. Every time zone. Every issue.<\/p> <\/div> <\/div>    <div class=\"wp-block-group alignfull has-light-blue-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--three);padding-bottom:var(--wp--preset--spacing--three)\"> <div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-e56ad5c0 wp-block-columns-is-layout-flex\"> <div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\"> <h2 class=\"wp-block-heading has-text-align-left is-style-default\">Advantages of our<br>Customer Support 24\/7<\/h2> <\/div>    <div class=\"wp-block-column has-x-small-font-size is-layout-flow wp-container-core-column-is-layout-c12b0cb1 wp-block-column-is-layout-flow\" style=\"flex-basis:100%\"> <div class=\"wp-block-columns is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-d937f815 wp-block-columns-is-layout-flex\"> <div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:84px\"> <div class=\"selected-icon-wrapper wp-elements-a8e7bcdfd7b6889af64e839aac5af6f5 wp-block-easy-symbols-icons-eics-symbols-icons has-text-color has-blue-color has-xxx-large-font-size\"> \t\t\t<span \t\t\tclass=\"eics-material-symbols-sharp-latin-300-normal__counter_3 eics-icon-span\" \t\t\t\t\t\t\tstyle=\"color: var(--wp--preset--color--blue);\" \t\t\t\t\t><\/span> \t<\/div><\/div>    <div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\"> <p class=\"has-text-align-left\"><strong><strong>Three Pillars of Our Support<\/strong><\/strong><br><strong>Always On:<\/strong> 24\/7\/365 monitoring and incident response across all time zones.<br><strong>Predictable SLAs:<\/strong> Tiered response and resolution targets aligned with business criticality.<br><strong>Expert Engineers:<\/strong> Direct access to certified Oracle EPM consultants &#8211; no first-line scripts.<\/p> <\/div> <\/div>    <div class=\"wp-block-columns is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-d937f815 wp-block-columns-is-layout-flex\"> <div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:84px\"> <div class=\"selected-icon-wrapper wp-elements-0a2163ee4fd6cc9a824862e878ab5bdb wp-block-easy-symbols-icons-eics-symbols-icons has-text-color has-blue-color has-xxx-large-font-size\"> \t\t\t<span \t\t\tclass=\"eics-material-symbols-sharp-latin-300-normal__reorder eics-icon-span\" \t\t\t\t\t\t\tstyle=\"color: var(--wp--preset--color--blue);\" \t\t\t\t\t><\/span> \t<\/div><\/div>    <div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\"> <p class=\"has-text-align-left\"><strong><strong>Service Levels<\/strong><\/strong><\/p>    <ul class=\"wp-block-list\"> <li><strong>24\/7<\/strong> coverage, every day<\/li>    <li><strong>&lt; 15min<\/strong> critical incident response<\/li>    <li><strong>99.9%<\/strong> service availability target<\/li>    <li><strong>95%<\/strong> first-contact resolution<br><\/li> <\/ul> <\/div> <\/div> <\/div>    <div class=\"wp-block-column has-x-small-font-size is-layout-flow wp-container-core-column-is-layout-c12b0cb1 wp-block-column-is-layout-flow\" style=\"flex-basis:100%\"> <div class=\"wp-block-columns is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-d937f815 wp-block-columns-is-layout-flex\"> <div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:84px\"> <div class=\"selected-icon-wrapper wp-elements-bb52cdd8022bcf79345d0652f62c0078 wp-block-easy-symbols-icons-eics-symbols-icons has-text-color has-blue-color has-xxx-large-font-size\"> \t\t\t<span \t\t\tclass=\"eics-material-symbols-sharp-latin-300-normal__package_2 eics-icon-span\" \t\t\t\t\t\t\tstyle=\"color: var(--wp--preset--color--blue);\" \t\t\t\t\t><\/span> \t<\/div><\/div>    <div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\"> <p class=\"has-text-align-left\"><strong><strong><strong>What&#8217;s Included<\/strong><\/strong><\/strong><\/p>    <ul class=\"wp-block-list\"> <li>Incident management &amp; root-cause analysis<\/li>    <li>Application &amp; rule troubleshooting<\/li>    <li>Monthly health checks &amp; proactive monitoring<\/li>    <li>Patch and release impact assessments<\/li>    <li>Dedicated service manager<\/li> <\/ul> <\/div> <\/div> <\/div> <\/div>    <h3 class=\"wp-block-heading alignwide has-text-align-center is-style-uppercase\" style=\"margin-top:var(--wp--preset--spacing--four)\">Your finance close is critical &#8211; our support keeps it on track.<\/h3> <\/div>    <div class=\"wp-block-group alignfull has-yellow-gradient-background has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--two);padding-bottom:var(--wp--preset--spacing--two)\"> <div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-bf3031c4 wp-block-columns-is-layout-flex\"> <div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"> <div class=\"wp-block-columns is-style-image-and-cta is-layout-flex wp-container-core-columns-is-layout-6c03fc92 wp-block-columns-is-layout-flex\"> <div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:220px\"> <figure class=\"wp-block-image aligncenter size-full is-resized has-custom-border\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/www.cloudmaven.com\/wp-content\/uploads\/2026\/02\/Will-Dodge-Photo.jpeg\" alt=\"\" class=\"wp-image-3891\" style=\"border-top-left-radius:22px;border-top-right-radius:22px;border-bottom-left-radius:22px;border-bottom-right-radius:22px;aspect-ratio:1;object-fit:cover;width:220px\" srcset=\"https:\/\/www.cloudmaven.com\/wp-content\/uploads\/2026\/02\/Will-Dodge-Photo.jpeg 800w, https:\/\/www.cloudmaven.com\/wp-content\/uploads\/2026\/02\/Will-Dodge-Photo-300x300.jpeg 300w, https:\/\/www.cloudmaven.com\/wp-content\/uploads\/2026\/02\/Will-Dodge-Photo-150x150.jpeg 150w, https:\/\/www.cloudmaven.com\/wp-content\/uploads\/2026\/02\/Will-Dodge-Photo-768x768.jpeg 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure> <\/div>    <div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"> <h4 class=\"wp-block-heading has-text-align-left\">Let our experts advise you without obligation<\/h4>    <div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-fc4fd283 wp-block-buttons-is-layout-flex\"> <div class=\"wp-block-button is-style-demo_button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/meetings-eu1.hubspot.com\/will-dodge\">Expert advice<\/a><\/div> <\/div> <\/div> <\/div> <\/div>    <div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"> <div class=\"wp-block-columns is-style-image-and-cta is-layout-flex wp-container-core-columns-is-layout-6c03fc92 wp-block-columns-is-layout-flex\"> <div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:220px\"> <figure class=\"wp-block-image aligncenter size-full is-resized has-custom-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1440\" height=\"1440\" src=\"https:\/\/www.cloudmaven.com\/wp-content\/uploads\/2026\/01\/screen_offer.png\" alt=\"\" class=\"wp-image-1550\" style=\"border-top-left-radius:22px;border-top-right-radius:22px;border-bottom-left-radius:22px;border-bottom-right-radius:22px;width:220px\" srcset=\"https:\/\/www.cloudmaven.com\/wp-content\/uploads\/2026\/01\/screen_offer.png 1440w, https:\/\/www.cloudmaven.com\/wp-content\/uploads\/2026\/01\/screen_offer-300x300.png 300w, https:\/\/www.cloudmaven.com\/wp-content\/uploads\/2026\/01\/screen_offer-1024x1024.png 1024w, https:\/\/www.cloudmaven.com\/wp-content\/uploads\/2026\/01\/screen_offer-150x150.png 150w, https:\/\/www.cloudmaven.com\/wp-content\/uploads\/2026\/01\/screen_offer-768x768.png 768w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/><\/figure> <\/div>    <div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"> <h4 class=\"wp-block-heading has-text-align-left\">Let us create an individual offer for you<\/h4>    <div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-fc4fd283 wp-block-buttons-is-layout-flex\"> <div class=\"wp-block-button is-style-offer_button\"><a class=\"wp-block-button__link has-white-color has-secondary-dark-blue-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/www.cloudmaven.com\/en-uk\/contact\">Request a quote<\/a><\/div> <\/div> <\/div> <\/div> <\/div> <\/div> <\/div>    <h2 class=\"wp-block-heading alignwide has-text-align-center\">Discover more EPM Services<\/h2>      <div class=\"teaserlist teaser_style_icons alignwide wp-block-acf-teaserlist\">                             <div class=\"teaserlist-teaser\">               <div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">                                                                          <div class=\"teaser-icon-and-title wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-cd9ab148 wp-block-group-is-layout-flex\">                                             <a href=\"https:\/\/www.cloudmaven.com\/en-uk\/digital-solutions\/enterprise-performance-management-epm\/services\/managed-services\" class=\"teaser-title\"><h3 class=\"wp-block-heading has-text-align-left\">Managed Services<\/h3><\/a>                     <\/div>                                                                           <p class=\"has-text-align-left\">Cloudmaven Managed Services takes ownership of your EPM operations end-to-end &#8211; combining proactive administration, continuous improvement, and roadmap planning into a single predictable engagement.  We run it, so you can use it. Whether you need to free internal capacity, stabilize a recently deployed environment, or accelerate continuous improvement, we plug in seamlessly as an extension of your team.<\/p>                                    <div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-block-buttons-is-layout-flex\">                      <div class=\"wp-block-button is-style-fill\">                       <a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.cloudmaven.com\/en-uk\/digital-solutions\/enterprise-performance-management-epm\/services\/managed-services\">Learn more<\/a>                     <\/div>                    <\/div>                                                <\/div>                        <\/div>                         <div class=\"teaserlist-teaser\">               <div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">                                                                          <div class=\"teaser-icon-and-title wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-cd9ab148 wp-block-group-is-layout-flex\">                                             <a href=\"https:\/\/www.cloudmaven.com\/en-uk\/digital-solutions\/enterprise-performance-management-epm\/services\/training\" class=\"teaser-title\"><h3 class=\"wp-block-heading has-text-align-left\">Training<\/h3><\/a>                     <\/div>                                                                           <p class=\"has-text-align-left\">Technology only delivers value when people know how to use it. Cloudmaven Training is built on real implementations and delivered by practitioners &#8211; not generic instructors.  Practical, role-based, and tailored to your EPM environment. We design every program around your actual application, processes, and data &#8211; so what people learn in the classroom works on Monday morning.<\/p>                                    <div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-block-buttons-is-layout-flex\">                      <div class=\"wp-block-button is-style-fill\">                       <a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.cloudmaven.com\/en-uk\/digital-solutions\/enterprise-performance-management-epm\/services\/training\">Learn more<\/a>                     <\/div>                    <\/div>                                                <\/div>                        <\/div>                         <div class=\"teaserlist-teaser\">               <div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">                                                                          <div class=\"teaser-icon-and-title wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-cd9ab148 wp-block-group-is-layout-flex\">                                             <a href=\"https:\/\/www.cloudmaven.com\/en-uk\/digital-solutions\/enterprise-performance-management-epm\/services\/implementation-of-epm-solutions\" class=\"teaser-title\"><h3 class=\"wp-block-heading has-text-align-left\">Implementation of EPM Solutions\u00a0<\/h3><\/a>                     <\/div>                                                                           <p class=\"has-text-align-left\">At Cloudmaven, EPM implementation is more than a technical rollout. It is a structured journey that brings together people, process, and technology around the Office of the CFO.  We deliver outcomes, not just deployments. Our consultants combine deep EPM expertise with hands-on finance experience &#8211; making sure every implementation is anchored in business value and ready for adoption.<\/p>                                    <div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-block-buttons-is-layout-flex\">                      <div class=\"wp-block-button is-style-fill\">                       <a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.cloudmaven.com\/en-uk\/digital-solutions\/enterprise-performance-management-epm\/services\/implementation-of-epm-solutions\">Learn more<\/a>                     <\/div>                    <\/div>                                                <\/div>                        <\/div>                         <div class=\"teaserlist-teaser\">               <div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">                                                                          <div class=\"teaser-icon-and-title wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-cd9ab148 wp-block-group-is-layout-flex\">                                             <a href=\"https:\/\/www.cloudmaven.com\/en-uk\/digital-solutions\/enterprise-performance-management-epm\/services\/business-consulting-cfo-advisory\" class=\"teaser-title\"><h3 class=\"wp-block-heading has-text-align-left\">Business Consulting &amp; CFO Advisory<\/h3><\/a>                     <\/div>                                                                           <p class=\"has-text-align-left\">At Cloudmaven, we work closely with the Office of the CFO to design and optimize financial processes aligned with business strategy, operational drivers, and organizational structure.  We go beyond technical implementation,\u00a0 bringing deep understanding of how finance operates in practice, from planning and reporting to cost structures, allocations, and performance management.<\/p>                                    <div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-block-buttons-is-layout-flex\">                      <div class=\"wp-block-button is-style-fill\">                       <a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.cloudmaven.com\/en-uk\/digital-solutions\/enterprise-performance-management-epm\/services\/business-consulting-cfo-advisory\">Learn more<\/a>                     <\/div>                    <\/div>                                                <\/div>                        <\/div> <\/div>","protected":false},"excerpt":{"rendered":"<p>Finance never stops &#8211; and neither do we. Cloudmaven 24\/7 Support: One team. Every time zone. Every issue.<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":5448,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5436","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.cloudmaven.com\/en-uk\/wp-json\/wp\/v2\/pages\/5436","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cloudmaven.com\/en-uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cloudmaven.com\/en-uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cloudmaven.com\/en-uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cloudmaven.com\/en-uk\/wp-json\/wp\/v2\/comments?post=5436"}],"version-history":[{"count":0,"href":"https:\/\/www.cloudmaven.com\/en-uk\/wp-json\/wp\/v2\/pages\/5436\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.cloudmaven.com\/en-uk\/wp-json\/wp\/v2\/pages\/5448"}],"wp:attachment":[{"href":"https:\/\/www.cloudmaven.com\/en-uk\/wp-json\/wp\/v2\/media?parent=5436"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}